Q&A

1. Terms of transportation. In your offer I can see that you offer free transportation. Please confirm mode of transportation.  On skype you advised that you can deliver goods to Hamburg by sea. Is it possible to dliver goods by air and if yes to which airport? Which trasportation companies do you work with?

Re:in general,we delivery the cargo to the port which nearby your company. then you make custom clearance. 

If by air, i think you need pay the cost of air, we can delivery to your nearby airport, i think it's prague. 

We have work many trasportathin,in general the ship is COSCO. we can assure you the safty and faster time.

2. Please adsvise minimum size of the order for free transportation.

Re:in general we have no Min quantity of each items,but free transportation depend on you whole order, our offer will include the cost if too little quantity.

3. What approximate transit time to receive the goods.

Re:we use 30-60 days to produce，30 days from Qigndao to Hamburg. In general at most three month you can get the cargo after you place order.

4. Do you help with import customs clearance of the goods or does it have to be arranged by ourselves and how do you other European clieants normally clear the goods.

Re: they make custom clearance by theyslef,we can do DDU for you.

5. I have received you price list. Please confirm if this is the final price? Do you offer any discount? Do you add VAT? 

Re:if you have big quantity we can give you discount. it's not final offer.

6. Are there any other potential costs we will have to pay when working with your company and importing the goods to Europe? 

Re: if CIF Hamburg,you need pay the cost of custom clearance and VAT. Our HSCODE without tax.

7. Please advise you payment terms. I can see that you offer L/C or T/T (T/T 30% Deposit, 70% upon fax B/L) terms. Is there any way of making the payment once order is received or at the time of the receipt of the order. Please kindly provide more details on Letter of credit payment type. how does it work for you?

Re:in genearl we use T/T,it's the best way for cooperation in european.

8. could you please also confirm if you produce both 304 and 316 type of the stainless steel products?

Which type of finish do your products have - K240 or K320? Satin type means K320 type of finish?

Re: we can do SS304 and SS316. satin surface same as K240, mirror surface same as K320

9. Could you please also send me you catalogue?

Re:next email we will send you our catalogue. Our new catalogue will be updating on the begining of May